Terms of Service & Subscription Terms

By creating an account or using TOW Careers ("the service", "we", "us"), you agree to these Terms of Service, the Subscription Terms below, and our Privacy & Data Policy. If you do not agree, do not use the service. You must be at least 16 years old and capable of forming a binding contract to create an account.

At sign-up you confirm that you have read the Privacy and Data Policy, that you agree to these Terms of Service and understand that generated outputs must be reviewed before use, and that you understand the Subscription Terms, including monthly billing and cancellation requirements. Optional product updates are only sent where you opt in, and you can opt out at any time.

TOW Careers helps you analyse your CV, discover job opportunities, compare role fit, generate application materials such as tailored CVs and cover letters, track applications, and apply to roles posted on our job portal. Employers and account holders may post roles to the portal, review applicants, and message them.

The service is a decision-support tool. It does not guarantee interviews, job offers, salary outcomes, employer responses, or successful applications, and nothing in the service constitutes employment, legal, or career advice.

You agree that you will:

• Keep your sign-in details secure and provide accurate information.
• Only upload CVs and documents you own or have permission to process, and ensure the information you provide is truthful.
• Review every generated CV, cover letter, match explanation, and application note for accuracy before relying on or submitting it.
• Not use the service for unlawful, discriminatory, misleading, abusive, or fraudulent activity, and not use it to send automated mass applications or spam.
• Not attempt to probe, disrupt, reverse engineer, or gain unauthorised access to the service, other accounts, or connected systems.
• Only post roles to the job portal that are genuine opportunities, with accurate titles, locations, salaries, and application routes.

We may suspend or terminate access where accounts are misused, payments fail, these terms are breached, or a security risk is identified. Where practical we will give notice before suspension.

Plans. Current advertised plans are Free Trial (£0), Pro (£15.99 per month), Premium (£30 per month), and Executive (£40 per month), plus a one-off Managed Application add-on (£15 per application) unless changed before checkout. The features included in each plan — such as the number of AI analyses per day, matches per run, live job discovery, tailored CV suggestions, application tracking, and data export — are shown on the billing and upgrade pages and apply as advertised at the time of purchase.

Billing and renewal. Paid plans are billed monthly in advance through our payment provider (Stripe), which also handles card details, payment authentication, and invoice generation. Subscriptions renew automatically each billing period at the then-current price until cancelled. Subscription access starts after payment confirmation or an approved activation.

Cancellation. You can cancel at any time from the billing or upgrade page using the payment provider's customer portal. Cancellation stops future renewal charges; your paid access continues until the end of the billing period you have already paid for, after which your account returns to the Free Trial plan. No partial-period refunds are given for unused time except where required by law.

Refunds. If you are a UK or EEA consumer, you may have a 14-day right to withdraw from a new subscription. Where you ask us to start providing the service immediately, you acknowledge that this right may be lost or reduced in line with consumer law. Refunds, trials, discounts, and promotional terms are shown clearly at checkout where they apply. The Managed Application add-on is refundable only where work on the application has not started.

Failed payments and changes. If a renewal payment fails, paid features may be paused until payment succeeds. We may change plan prices or features with reasonable advance notice; changes apply from your next renewal, and you may cancel before they take effect.

• Match scores are estimated decision-support signals, not hiring decisions or employment advice.
• Generated CVs, cover letters, interview notes, and skill-gap recommendations may contain errors and must be reviewed by you before use.
• The app explains why each role is recommended, including skills, seniority, location, industry, and missing requirements.
• The app does not intentionally invent employers, dates, qualifications, certifications, tools, salaries, or outcomes that are not supported by your uploaded CV.
• You should never submit generated application material without checking that it is accurate and truthful.

• The app uses essential authentication cookies to keep you signed in.
• Essential cookies are required for account access, security, and session management.
• Analytics, marketing, or tracking cookies are not used without appropriate notice and consent controls.
• Security headers restrict third-party connections unless explicitly configured.

• You can request deletion or use the in-app deletion controls in your account.
• Deletion removes your CV analysis, generated documents, matches, applications, notifications, and feedback records for your account.
• You can export your stored profile, matches, applications, generated packages, and feedback history from your account.
• Provider logs, billing records, backups, and legally required records may have separate retention periods.

• Feedback is submitted for review before publication.
• Published testimonials do not expose your email address.
• Only submit feedback for publication if you are comfortable with the display name, role context, rating, and quote appearing publicly.
• You can request removal or correction of published testimonials.

The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses — including lost job opportunities, lost earnings, or application outcomes — arising from your job search or use of the service. Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We may update these terms from time to time. Where changes are material, we will ask you to re-accept them on sign-in. Continued use after changes take effect means you accept them.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere.